The end of Customer Experience, UX and Service Design is near. Deal with it.
uxdesign.cc – User Experience Design — Medium | Luis Alt I’ve been thinking about this for a while now. Customer Experience, UX and Service Design help organizations to provide excellent services. We do it in different ways, but that’s what we do. Not for much longer. We used to have few interactions with organizations Not so long ago, people used to have someone to do all their small tasks for them. Things like booking flights, canceling meetings, remembering important dates and even shopping gifts. They were called secretaries, but they are