HomeNewsRethinking the Tri-Rail UX (Case Study) A few weeks ago I set about researching the user experience …

Rethinking the Tri-Rail UX (Case Study) A few weeks ago I set about researching the user experience …



medium bookmark / Raindrop.io | Photo by @trirail RESEARCH Even in my initial research, it was clear that a holistic approach was needed to understand the user experience: it went way beyond the Tri-Rail web presence. For instance, while standing on the platform one morning, I observed rain drenching the only available bench, installed just inches from roof cover. That evening, I watched people frantically running up and down stairs when they realized the train track had been switched-you might think this was displayed somewhere. Nope. There are no monitors offering