HomeNewsRedesigning tram e-ticket — UX Case Study

Redesigning tram e-ticket — UX Case Study



UX Planet — Medium | Vitaly Dulenko Being a fan of city transport, I am excited about tram e-tickets we can use now in Dnipro. To get it, you have to download the Privat24 app on your smartphone and scan the QR-code on stickers in the wagons. Sounds rather very easy, eh? I made several trips using the e-ticket, and then I noticed some trouble with it. The e-ticket buying process was long and not very convenient. So I thought, how can I make e-ticket usage faster and more usable? I had