Redesigning the Portuguese Postal Service: A Service Design / UX case study.
uxdesign.cc – User Experience Design — Medium | Hidde Burgmans Flying back home as a Dutch guy isn’t always a pleasure. Especially when changing the climate, food and beer prices of Lisbon for the grey and rainy summer days of Amsterdam. But hey, let’s talk about some fun stuff. The last six weeks we had the honour of working with CTT, the oldest and biggest postal company of Portugal. The outline: a clear goal, a messy design process and great results. Here is our approach: Kasper (Partner at Koos Lisbon)