HomeNews7 things you need to know about designing a chat bot

7 things you need to know about designing a chat bot



medium bookmark / Raindrop.io | UX @ Booking.com / Product Designer & Thinker / @jamesbtlr At Booking.com, we’ve put a lot of work into improving how guests and properties communicate through our products. Guests have been able to directly contact a few select properties through our platform for some time. But with over a million property partners on our platform, a select few was not enough for us. So over the past year, we’ve been working on pilot version of a new chatbot — something we call the Booking Assistant — to allow our