You want a chatbot? Read this first.
Published on | Prototyping: From UX to Front End — Medium Jens Scharnetzki Bot pic by http://ift.tt/2tVN5DO Are you thinking about having a chatbot at your company?You want to reduce your expenses in your call center?You would like to enhance the customer experience with this new engagement channel? Or even just looking for some insight how start with a bot. Start small and learn fast So you’re thinking about building a chatbot?!Where should I start? Which features or services should be within the bot?Should the bot be funny or able to make