HomeNewsWhy Customer Service Is Such A Bad User Experience

Why Customer Service Is Such A Bad User Experience



Published on | Prototyping: From UX to Front End — Medium Laurah Mwirichia Why Customer Service Is Such A Bad User Experience… …And How Chatbots Can Fix It. “I don’t want to deal with customer service” is almost certainly a phrase that you have uttered, probably within the last month. That’s not a surprise. There are few things worse than the stress of the interaction with a customer service agent. I have personally delayed calling about mistakes on my bank statement, or returning an item- solely so that I did not