HomeNewsVoice UI Best Practices: Learning from Phone Systems

Voice UI Best Practices: Learning from Phone Systems



Published on | Prototyping: From UX to Front End — Medium Cheryl Platz The IVRs we deal with regularly can teach us a great deal about how to approach voice user interfaces. Think about the last time you picked up the phone to contact a company you dealt with. Why did you call? How did you get the number? What happened when you called? Even if you’ve never built a VUI or purchased an Echo, you’ve been building empathy with your future voice customers, one phone call at a time. We