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The Two Types of Help Your Users Need



Published on | Prototyping: From UX to Front End — Medium Pulkit Agrawal You need to understand the two types of help and how to deliver it. Why Your Help Content is Creating a UX Problem Great customer support involves providing the right information at the right time. But overwhelming amounts of help content doesn’t necessarily make a user more successful with your product. In fact, poorly structured help content creates a massive UX problem. To be successful, the information needs to provide value. Our formula for providing valuable help is simple: relevant +

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