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The Customer Experience of the Mundane Everyday



Published on | Prototyping: From UX to Front End — Medium Sarah Gleeson Necessary services that we use everyday without a second thought are usually the ones that need the most improvement in terms of Customer Experience. I take the train everyday to and from work and after a while you just accept the inevitable delays from leaves on the track, people falling into you when the train stops abruptly and stuffy unbreathable air. I used to use the tram years ago and there was a fight every morning to

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