HomeNewsMethods and Trends: Catching Up with Megan Miller and Erik Flowers of Practical Service Design

Methods and Trends: Catching Up with Megan Miller and Erik Flowers of Practical Service Design

When Megan Miller arrived in San Francisco in November of 2014 to attend Adaptive Path’s annual Service Experience Conference, she came as a web designer in the midst of an existential quandary. As a member of Stanford University’s in-house Web Services team, the focus of Megan’s passion had recently begun to shift away from her visual and UX design duties and toward a holistic view of her clients’ end-to-end experience. Her team’s services were an important