How a simple Visual Design change, made the feature more usable.
Published on | Prototyping: From UX to Front End — Medium Manish One fine day my CTO approached me and said — “ Manish, we have this awesome feature on our dashboard — Click2Call. Inspite of great technology used behind it & our numerous mktg. efforts, i can’t see many users using it. Can we do something about it? ” My first step is always to investigate. In our primary investigation we found — 2 out of 5 participants were not able to find the Click2Call 3 participants took more then 15 seconds to find Help wasn’t