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Designing a chatbot



Published on | Prototyping: From UX to Front End — Medium Jordan Harper Credit: The Ironic Giant We need to develop a modern design framework for digital conversation in order to design effective chatbots. Gartner predicts that 85% of customer interactions will be managed without a human by 2020 [1] and that shift is not just driven from the business up, but from the customer down: 44% of US consumers say that they’d prefer to chat to bots instead of humans if the experience was right [2]. It’s not a great endorsement