HomeNewsDesign better chatbot dialog using the ‘Five W’s’ framework

Design better chatbot dialog using the ‘Five W’s’ framework



Published on | Prototyping: From UX to Front End — Medium Robert Sens The advent and hype around Conversational UI and Chatbots over the past few years has lead to the launch of a host of bespoke messaging platforms and chatbots — some garnering a bit more success interacting with users than others. Engaging a user in a conversation can be an extremely effective means to interact and convert them. However, it will take some time, testing, and iteration before we can know if Chatbots and Conversational UI have the potential to truly