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A Usability Study on Starbucks’ Mobile App



Published on | Prototyping: From UX to Front End — Medium Vichita Jienjitlert As a part of my Advanced Usability Testing class last semester, my team and I conducted a Usability Study on the Starbucks mobile application. This app allows users to pay for purchases, earn rewards, and order drinks in advance before reaching the store. My Role: Prepared task list. Main observer/note-taker during test sessions. Identified and prioritized usability issues. Complied a video of usability issues. Provided recommendations. Duration: Spring 2017, INST702 Advanced Usability Testing Tools & Methods: Usability testing,