HomeNewsA guide to developing bot personalities.

A guide to developing bot personalities.



Published on | Prototyping: From UX to Front End — Medium Jess Thoms Illustration: Madeline Rawlings Personality is the new UX. Conversational interfaces have reduced user experience down to a few lines of text. With bots, UX becomes conversational, products talk back, and persona’s now go both ways. Every bot has a voice — which means every bot needs a personality. If conversational computing means personality is the new user experience, how do we approach the design of these nuanced digital entities? Why does your bot need a personality? Chatbots and voice assistants are